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  How do I order an illustrated parts catalog?
  How can I order parts?
  I can't find the part number!
  How do I get my back orders info?
  How do I pay for the parts?
  Why do some parts have such a long delivery time?
  I have ordered and received the wrong P/N : can I send it back?
  I have my aircraft repaired/inspected by a maintenance workshop : how can I check that the parts prices are fair?
 

 

 

 

 

 

 

 

 

 

  How do I order an illustrated parts catalog?

To order an IPC, you first have to subscribe to the online publication system. go to www.ceapr.com then Airworthiness then "subscribe" and follow the instructions until online payment is completed. or use this link  http://www.ceapr.com/en/support/support-nav.php



If you already are a current subscriber, use the "Extend your subscrition to new publications" button. Follow the instructions (Readme file) until online payment is completed. Select the IPC again and download it. For the first IPC download, you will also have to download the "Viewer" (follow the instructions to be found in the Read Me file).



If you get lost, call David at +33 380 352527




 

 

 

 

How can I order parts?

You may only purchase your parts directly from an approved CEAPR Service Center. But as a private owner you may subscribe an IPC and get the workshop list price and the advised maximum retail price.



If you are an approved CEAPR Service Center, you need to open a business account @ CEAPR. To do this, send an e-mail to david.chausse@ceapr.com with your business details, VAT number if any and your payment mode (cash on delivery or credit card).



You also need to be current with your subscription to the online Publications as an approved workshop (including related IPC) and to enter your aircraft fleet details (you will need it to be able to order as each order/quote is subject to one aircraft only).



Take a break for a few hours to allow us create your internet account on www.ceapr.com .



Then go to http://www.ceapr.com/en/support/support-pieces.htm and follow the guide to get your Login!



Upon return of your Login, go to the order area, click and login :



Your order area (subscribers only)

To :

- get a quotation or a pro forma invoice

- send an order

- check your back orders

- pay your invoices on line

- check your record for quotations, orders and invoices



Select and click on the desired line and access to the quote/order form.



you will be able to send in a click your quotations and orders. Central computer sends quotes and order confirmation by e-mail during the following hours.



Orders and special fabrication quotes have to be paid upfront by wire transfer or credit card (on our website) to be confirmed.



Shipment is the day after reception of funds in our bank account.



Packing and freight invoice is completed upon shipping and is payable upon receptio in your web account.





 



 



 




 

 

 

 

I can't find the part number!

To find the right P/N, you may: 1- look at the old part, you should find a sticker with the P/N on it. 2- the workshop has the Form1 delivered with the old part: it reads the P/N and the description. 3- you have the latest IPC version for the aircraft: you check the part on the relevant illustrated page and look for the P/N corresponding to the item number on the facing right page. 4- you can't find it?: use the "My questions" system on the website front page. If it is not available, call us at +33 380 352522 or send an email to david.chausse@ceapr.com, we shall make our best efforts to help you find it! Please understand, our english never sounds like yours! speak slowly! If we can't reach an understanding over the phone, please send an e-mail at davd.chausse@ceapr.com.




 

 

 

 

How do I get my back orders info?

Please go to your parts account and check your current back order list. Estimated delivery dates for each P/N read as "YYWW" (for example, 0536 means week 36 of year 2005). Eventually, comments about your P/N specific problems will also show.




 

 

 

 

How do I pay for the parts?

Payment via your credit card (visa or mastercard) is the easiest and cheapest way (use our website).



You may also pay by wire transfer (bank details available for download).



Order confirmation upon receipt of payment in our bank account.



The parts will be shipped day 1 after receipt of your payment. 



Packing and freight are invoiced upon shipping preparation and payable upon reception on your internet account.




 

 

 

 

Why do some parts have such a long delivery time?

We give maximum priority to current parts. We may be out of stock even for these parts when we have to face unexpected design change: - Technical design change for safety, life time or costs improvements. - Raw material or equipment not anymore procurable or experiencing "jumpy" lead schedule. Wathever the reason, we have to design, draft, test, justify the conformity to regulations by demonstrations and tests, have it approved by EASA...and finally manufacture it! a tough process with a lot of unknowns... Our order confirmations and back order lists tell you about it. For non current parts, delivery time are often longer: they are manufactured or vended upon customer order, in big enough quantity for sensible pricing and in order to be prioritized we shall wait to have, say, 2 orders to launch a batch of 5 for the same P/N. For special fabrication parts, 100% down payment is required before the order can be registered: you will receive the related pro forma invoice by e-mail. After downpayment is banked, the order will be recorded and processed. We make our best to help, and it's not always easy for aircraft retired from production for more than 20 years ago! Thanks for understanding!




 

 

 

 

I have ordered and received the wrong P/N : can I send it back?

No problem, especially if you did not make the mistake. Send it back and get a credit. Stock re entry costs will be for CEAPR.



In case you did the mistake, a charge of 70€ ex VAT is debited for stock re entry (check our GSC) and deducted from the credit memo.




 

 

 

 

I have my aircraft repaired/inspected by a maintenance workshop : how can I check that the parts prices are fair?

If you are a current subscriber to our IPC (Illustrated Parts Catalogue), you can get the Maximum Recommended Public Price (MRPP) here :

To get the maximum recommended public price of a Robin part : click here
This section of our website is only for our customers who do not run an approved workshop for Robin aircraft



The Maximum Recommended Public Price is the maximum recommended price to be invoiced by the workshop to you. It is based on the Workshop List Price (ex VAT, ex works, ex packing and freight costs) plus a ratio used y Insurance Companies to evaluate the acceptable price for general aviation repairs. This secures a reasonable margin for your workshop.