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  How do I order an illustrated parts catalog?
  How can I order parts?
  I can't find the part number!
  How do I get my back orders info?
  How do I pay for the parts?
  Do you have a special delivery service to choose by myself when I want my parts shipped?
  Shipping costs are too high for "small value" orders!
  Why do some parts have such a long delivery time?
  I have ordered and received the wrong P/N : can I send it back?
  I have my aircraft repaired/inspected by a maintenance workshop : how can I check that the parts prices are fair?
 

 

 

 

 

 

 

 

 

 

  How do I order an illustrated parts catalog?

To order an IPC, you first have to subscribe to the online publication system. go to www.ceapr.com then Airworthiness then "subscribe" and follow the instructions until online payment is completed. or use this link  http://www.ceapr.com/en/support/support-nav.php



If you already are a current subscriber, use the "Extend your subscrition to new publications" button. Follow the instructions (Readme file) until online payment is completed. Select the IPC again and download it. For the first IPC download, you will also have to download the "Viewer" (follow the instructions to be found in the Read Me file).



If you get lost, call David at +33 380 352527




 

 

 

 

How can I order parts?

You may only purchase your parts directly from an approved CEAPR Service Center. But as a private owner you may subscribe an IPC and get the workshop list price and the advised maximum retail price.



If you are an approved CEAPR Service Center, you need to open a business account @ CEAPR. To do this, send an e-mail to david.chausse@ceapr.com with your business details, VAT number if any and your payment mode (cash on delivery or credit card).



You also need to be current with your subscription to the online Publications as an approved workshop (including related IPC) and to enter your aircraft fleet details (you will need it to be able to order as each order/quote is subject to one aircraft only).



Take a break for a few hours to allow us create your internet account on www.ceapr.com .



Then go to http://www.ceapr.com/en/support/support-pieces.htm and follow the guide to get your Login!



Upon return of your Login, go to the order area, click and login :



Your order area (subscribers only)

To :

- get a quotation or a pro forma invoice

- send an order

- check your back orders

- pay your invoices on line

- check your record for quotations, orders and invoices



Select and click on the desired line and access to the quote/order form.



you will be able to send in a click your quotations and orders. Central computer sends quotes and order confirmation by e-mail during the following hours.





 



 



 




 

 

 

 

I can't find the part number!

To find the right P/N, you may: 1- look at the old part, you should find a sticker with the P/N on it. 2- the workshop has the Form1 delivered with the old part: it reads the P/N and the description. 3- you have the latest IPC version for the aircraft: you check the part on the relevant illustrated page and look for the P/N corresponding to the item number on the facing right page. 4- you can't find it?: call us at +33 380 352522 or send an email to david.chausse@ceapr.com, we shall make our best efforts to help you find it! Please understand, our english never sounds like yours! speak slowly! If we can't reach an understanding over the phone, please send an e-mail at davd.chausse@ceapr.com.




 

 

 

 

How do I get my back orders info?

Please go to your parts account and check your current back order list. Estimated delivery dates for each P/N read as "YYWW" (for example, 0536 means week 36 of year 2005). Eventually, comments about your P/N specific problems will also show.




 

 

 

 

How do I pay for the parts?

Debit on your credit card (visa or mastercard) is the easiest and cheapest way. Payment is processed on the basis of the invoice which is e-mailed to you when the parts are ready for delivery. If it is more convenient, you may choose to pay by PayPal or by wire transfer to our bank account (30€ charge). The parts will be shipped upon receipt of your payment. You may also choose "cash on delivery" service when available.




 

 

 

 

Do you have a special delivery service to choose by myself when I want my parts shipped?

Yes, this service is free and available only if you choose to pay by debit to your credit card. And here is how it works: The parts are stored away for you as they become available. The corresponding invoices are sent to you by e-mail upon each partial delivery for you in the warehouse. These invoices show exactly what are the "ready-to-ship" parts. When you want these parts shipped, just e-mail your request to: david.chausse@ceapr.com We will ship them immediately and you will make huge savings on shipping and packing costs!




 

 

 

 

Shipping costs are too high for "small value" orders!

We do not pickup the parts if parts value is under 100 euros even if no other back order items for you are pending. Please note that these parts will not be reserved for you and may be delivered to another customer before we have a new shipping opportunity for you! unless you have choosen the "total delivery service" (see preceding FAQ) where all the available parts are "reserved". Please send instructions if you want the small items sent when they are under 100€ value : minimum order value (100 euros ex VAT)plus packing and freight will then be invoiced. Or send an additional order to get over the 100€ limit.




 

 

 

 

Why do some parts have such a long delivery time?

We give maximum priority to current parts. We may be out of stock even for these parts when we have to face unexpected design change: - Technical design change for safety, life time or costs improvements. - Raw material or equipment not anymore procurable or experiencing "jumpy" lead schedule. Wathever the reason, we have to design, draft, test, justify the conformity to regulations by demonstrations and tests, have it approved by EASA...and finally manufacture it! a tough process with a lot of unknowns... Our order confirmations and back order lists tell you about it. For non current parts, delivery time are often longer: they are manufactured or vended upon customer order, in big enough quantity for sensible pricing and in order to be prioritized we shall wait to have, say, 2 orders to launch a batch of 5 for the same P/N. For special fabrication parts, 100% down payment is required before the order can be registered: you will receive the related pro forma invoice by e-mail. After downpayment is banked, the order will be recorded and processed. We make our best to help, and it's not always easy for aircraft retired from production for more than 20 years ago! Thanks for understanding!




 

 

 

 

I have ordered and received the wrong P/N : can I send it back?

No problem, especially if you did not make the mistake. Send it back and get a credit. Stock re entry costs will be for CEAPR.



In case you did the mistake, a charge of 70€ ex VAT is debited for stock re entry (check our GSC) and deducted from the credit memo.




 

 

 

 

I have my aircraft repaired/inspected by a maintenance workshop : how can I check that the parts prices are fair?

If you are a current subscriber to our IPC (Illustrated Parts Catalogue), you can get the Maximum Recommended Public Price (MRPP) here :

To get the maximum recommended public price of a Robin part : click here
This section of our website is only for our customers who do not run an approved workshop for Robin aircraft



The Maximum Recommended Public Price is the maximum recommended price to be invoiced by the workshop to you. It is based on the Workshop List Price (ex VAT, ex works, ex packing and freight costs) plus a ratio used y Insurance Companies to evaluate the acceptable price for general aviation repairs. This secures a reasonable margin for your workshop.